The Resource Pursuing perfect service : using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries, Rob Ptacek, Jaideep Motwani, (electronic resource)

Pursuing perfect service : using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries, Rob Ptacek, Jaideep Motwani, (electronic resource)

Label
Pursuing perfect service : using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries
Title
Pursuing perfect service
Title remainder
using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries
Statement of responsibility
Rob Ptacek, Jaideep Motwani
Title variation
Perfect service
Creator
Contributor
Author
Subject
Genre
Language
eng
Additional physical form
Available also in a print ed.
Cataloging source
CtWfDGI
http://library.link/vocab/creatorName
Ptacek, Rob
Dewey number
658.8/12
Illustrations
illustrations
Index
index present
LC call number
HF5415.5
LC item number
.P783 2011eb
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
  • Motwani, Jaideep
  • Books24x7, Inc
http://library.link/vocab/subjectName
  • Customer services
  • Service industries
  • Six sigma (Quality control standard)
  • Lean manufacturing
Label
Pursuing perfect service : using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries, Rob Ptacek, Jaideep Motwani, (electronic resource)
Link
https://www.vpl.ca/extDB/login.247?https://www.books24x7.com/marc.asp?bookid=46472
Instantiates
Publication
Note
  • Title from title screen
  • Includes index
Color
other
Computer file characteristics
Computer document.
Dimensions
unknown
Form of item
  • online
  • electronic
Issuing body
Digitized and made available by: Books24x7.com.
Specific material designation
remote
System control number
bkb00046472
System details
Mode of access: Internet via World Wide Web
Type of computer file
Text.
Label
Pursuing perfect service : using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries, Rob Ptacek, Jaideep Motwani, (electronic resource)
Link
https://www.vpl.ca/extDB/login.247?https://www.books24x7.com/marc.asp?bookid=46472
Publication
Note
  • Title from title screen
  • Includes index
Color
other
Computer file characteristics
Computer document.
Dimensions
unknown
Form of item
  • online
  • electronic
Issuing body
Digitized and made available by: Books24x7.com.
Specific material designation
remote
System control number
bkb00046472
System details
Mode of access: Internet via World Wide Web
Type of computer file
Text.

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