Coverart for item
The Resource Human sigma : managing the employee-customer encounter, John H. Fleming, Jim Asplund

Human sigma : managing the employee-customer encounter, John H. Fleming, Jim Asplund

Label
Human sigma : managing the employee-customer encounter
Title
Human sigma
Title remainder
managing the employee-customer encounter
Statement of responsibility
John H. Fleming, Jim Asplund
Creator
Contributor
Subject
Language
eng
Cataloging source
YDXCP
http://library.link/vocab/creatorName
Fleming, John Howland
Illustrations
illustrations
Index
no index present
LC call number
HF5415.5
LC item number
.F54 2007
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorName
Asplund, Jim
http://library.link/vocab/subjectName
  • Customer relations
  • Sales management
  • Consumer satisfaction
Label
Human sigma : managing the employee-customer encounter, John H. Fleming, Jim Asplund
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. [289]-313)
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
The terminator school of management -- Quality control -- Human systems and vital signs -- Feelings are facts -- Customer engagement and emotional attachment -- Emotional attachment : confidence and integrity -- Emotional attachment : pride and passion -- Win their brains and their hearts will follow -- Employee engagement -- Engaging your employees -- The scourge of local variation -- HumanSigma -- The strategy and tactics of HumanSigma : evaluate, intervene, and encourage -- The demand for evaluation -- The demand for intervention -- The demand for encouragement
Dimensions
24 cm.
Edition
First edition
Extent
313 pages
Isbn
9781595620163
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations
System control number
  • ocn170956562
  • (OCoLC)170956562
Label
Human sigma : managing the employee-customer encounter, John H. Fleming, Jim Asplund
Publication
Bibliography note
Includes bibliographical references (p. [289]-313)
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
The terminator school of management -- Quality control -- Human systems and vital signs -- Feelings are facts -- Customer engagement and emotional attachment -- Emotional attachment : confidence and integrity -- Emotional attachment : pride and passion -- Win their brains and their hearts will follow -- Employee engagement -- Engaging your employees -- The scourge of local variation -- HumanSigma -- The strategy and tactics of HumanSigma : evaluate, intervene, and encourage -- The demand for evaluation -- The demand for intervention -- The demand for encouragement
Dimensions
24 cm.
Edition
First edition
Extent
313 pages
Isbn
9781595620163
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations
System control number
  • ocn170956562
  • (OCoLC)170956562

Library Locations

    • Vancouver Public Library, Central Library (Open with Limited Services - Children’s Library, Level 2 and Level 3)Borrow it
      350 West Georgia Street, Vancouver, BC, V6B 6B1, CA
      49.280188 -123.114755
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