The Resource Human sigma : managing the employee-customer encounter, John H. Fleming, Jim Asplund
Human sigma : managing the employee-customer encounter, John H. Fleming, Jim Asplund
Resource Information
The item Human sigma : managing the employee-customer encounter, John H. Fleming, Jim Asplund represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Vancouver Public Library, Britannia Branch (Open with Limited Services).This item is available to borrow from 1 library branch.
Resource Information
The item Human sigma : managing the employee-customer encounter, John H. Fleming, Jim Asplund represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Vancouver Public Library, Britannia Branch (Open with Limited Services).
This item is available to borrow from 1 library branch.
- Edition
- First edition
- Extent
- 313 pages
- Contents
-
- The terminator school of management
- Quality control
- Human systems and vital signs
- Feelings are facts
- Customer engagement and emotional attachment
- Emotional attachment : confidence and integrity
- Emotional attachment : pride and passion
- Win their brains and their hearts will follow
- Employee engagement
- Engaging your employees
- The scourge of local variation
- HumanSigma
- The strategy and tactics of HumanSigma : evaluate, intervene, and encourage
- The demand for evaluation
- The demand for intervention
- The demand for encouragement
- Isbn
- 9781595620163
- Label
- Human sigma : managing the employee-customer encounter
- Title
- Human sigma
- Title remainder
- managing the employee-customer encounter
- Statement of responsibility
- John H. Fleming, Jim Asplund
- Language
- eng
- Cataloging source
- YDXCP
- http://library.link/vocab/creatorName
- Fleming, John Howland
- Illustrations
- illustrations
- Index
- no index present
- LC call number
- HF5415.5
- LC item number
- .F54 2007
- Literary form
- non fiction
- Nature of contents
- bibliography
- http://library.link/vocab/relatedWorkOrContributorName
- Asplund, Jim
- http://library.link/vocab/subjectName
-
- Customer relations
- Sales management
- Consumer satisfaction
- Label
- Human sigma : managing the employee-customer encounter, John H. Fleming, Jim Asplund
- Bibliography note
- Includes bibliographical references (p. [289]-313)
- Carrier category
- volume
- Carrier category code
-
- nc
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- The terminator school of management -- Quality control -- Human systems and vital signs -- Feelings are facts -- Customer engagement and emotional attachment -- Emotional attachment : confidence and integrity -- Emotional attachment : pride and passion -- Win their brains and their hearts will follow -- Employee engagement -- Engaging your employees -- The scourge of local variation -- HumanSigma -- The strategy and tactics of HumanSigma : evaluate, intervene, and encourage -- The demand for evaluation -- The demand for intervention -- The demand for encouragement
- Dimensions
- 24 cm.
- Edition
- First edition
- Extent
- 313 pages
- Isbn
- 9781595620163
- Media category
- unmediated
- Media MARC source
- rdamedia
- Media type code
-
- n
- Other physical details
- illustrations
- System control number
-
- ocn170956562
- (OCoLC)170956562
- Label
- Human sigma : managing the employee-customer encounter, John H. Fleming, Jim Asplund
- Bibliography note
- Includes bibliographical references (p. [289]-313)
- Carrier category
- volume
- Carrier category code
-
- nc
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- The terminator school of management -- Quality control -- Human systems and vital signs -- Feelings are facts -- Customer engagement and emotional attachment -- Emotional attachment : confidence and integrity -- Emotional attachment : pride and passion -- Win their brains and their hearts will follow -- Employee engagement -- Engaging your employees -- The scourge of local variation -- HumanSigma -- The strategy and tactics of HumanSigma : evaluate, intervene, and encourage -- The demand for evaluation -- The demand for intervention -- The demand for encouragement
- Dimensions
- 24 cm.
- Edition
- First edition
- Extent
- 313 pages
- Isbn
- 9781595620163
- Media category
- unmediated
- Media MARC source
- rdamedia
- Media type code
-
- n
- Other physical details
- illustrations
- System control number
-
- ocn170956562
- (OCoLC)170956562
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.vpl.ca/portal/Human-sigma--managing-the-employee-customer/ZqhLkCqzbpY/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.vpl.ca/portal/Human-sigma--managing-the-employee-customer/ZqhLkCqzbpY/">Human sigma : managing the employee-customer encounter, John H. Fleming, Jim Asplund</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.vpl.ca/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.vpl.ca/">Vancouver Public Library, Britannia Branch (Open with Limited Services)</a></span></span></span></span></div>
