Coverart for item
The Resource Be your customer's hero : real-world tips & techniques for the service front lines, Adam Toporek

Be your customer's hero : real-world tips & techniques for the service front lines, Adam Toporek

Label
Be your customer's hero : real-world tips & techniques for the service front lines
Title
Be your customer's hero
Title remainder
real-world tips & techniques for the service front lines
Statement of responsibility
Adam Toporek
Creator
Subject
Language
eng
Summary
Provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Quick chapters show readers how to achieve the mindset required for Hero-Class service; understand the customer's expectations--and exceed them; develop powerful communication skills; avoid the seven triggers guaranteed to set customers off; handle difficult and even irrational customers with ease; and become an indispensable part of any frontline team
Cataloging source
DLC
http://library.link/vocab/creatorName
Toporek, Adam
Dewey number
658.8/12
Index
index present
LC call number
HF5415.5
LC item number
.T664 2015
Literary form
non fiction
http://library.link/vocab/subjectName
  • Customer services
  • Customer relations
  • Management
Label
Be your customer's hero : real-world tips & techniques for the service front lines, Adam Toporek
Instantiates
Publication
Note
Includes index
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
Great service is all in your head -- The mind of the modern customer -- The seven service triggers -- Be a great teammate -- Own the service floor -- Communicate like a pro -- Master difficult situations -- Handle nightmare customers -- Understand the digital front lines -- Be your customer's hero
Dimensions
23 cm
Extent
xii, 244 pages
Isbn
9780814449059
Isbn Type
(pbk.)
Lccn
2014045798
Media category
unmediated
Media MARC source
rdamedia
System control number
  • ocn897042275
  • (OCoLC)897042275
Label
Be your customer's hero : real-world tips & techniques for the service front lines, Adam Toporek
Publication
Note
Includes index
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
Great service is all in your head -- The mind of the modern customer -- The seven service triggers -- Be a great teammate -- Own the service floor -- Communicate like a pro -- Master difficult situations -- Handle nightmare customers -- Understand the digital front lines -- Be your customer's hero
Dimensions
23 cm
Extent
xii, 244 pages
Isbn
9780814449059
Isbn Type
(pbk.)
Lccn
2014045798
Media category
unmediated
Media MARC source
rdamedia
System control number
  • ocn897042275
  • (OCoLC)897042275

Library Locations

    • Vancouver Public Library - Central Branch Borrow it
      350 West Georgia Street, Vancouver, BC, V6B 6B1, CA
      49.280188 -123.114755
    • West Point Grey Branch Vancouver Public LibraryBorrow it
      4480 West 10th Ave., Vancouver, BC, V6R 2H9, CA
      49.26369 -123.208342
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